Posts by Better Practices

Revenue Cycle and Patient Communication Dominates MGMA18 Exhibit Hall

Article By Colin Hung Two themes emerged from the exhibit floor of this year’s MGMA annual conference (1) Practices are spending money on improving Revenue Cycle Management – RCM and (2) Practice managers are looking for more comprehensive ways to communicate with patients. The exhibit hall of the 2018 MGMA Annual Conference (#MGMA18Annual) came to a…

Read More

Using Texting to Influence Patient Behavior

Better Patient Outcomes–Just a Text Away! When I consider the patient benefits of teledentistry, one patient story always comes to mind. A young patient visited my office with her mother for an initial exam. After the exam, we determined that she had a large anterior open bite caused by thumbsucking. Our post-exam discussion with the…

Read More

How Texting Improves Healthcare Outcomes

  Dr. Keith Dressler, orthodontist and founder of Rhinogram, regularly uses text messaging to help patients break their thumbsucking habit. He shows parents a simple method, and invites them to text a picture later, showing the patient using that method. Dr. Dressler will text back encouragement, and for his patients, that extra step has made a world…

Read More

What Any Healthcare Team Can Learn From Chick-fil-A

Any business looking to grow should constantly observe what makes other companies boom. Since the vast majority of online patient complaints center on service, it’s worthwhile to observe companies that excel in that category. Chick-fil-A, for example. What tips and tricks can healthcare teams glean from a restaurant chain? Let’s find out. Set yourself apart. As…

Read More

How Emotions Can Fix Healthcare

Every healthcare team has problems to solve. Managing schedules. Making faster and more accurate diagnoses. Navigating insurance quagmires. Streamlining communication. Maximizing efficiency while minimizing errors. Helping patients understand and participate in their own care. The list goes on, and it all points to one goal: improving patient outcomes. But one simple and neglected way to…

Read More

How HIPAA-Compliance Can Drive Profits

You can profit from your own HIPAA-compliance. You just have to brag about it. HIPAA is complicated, nuanced, and demanding. Achieving full compliance is an ongoing challenge, and failing to comply can cost you millions in fines. But it turns out complying with all those rules and regulations can actually set your practice apart. It…

Read More

What Healthcare Can Learn from a Moving Company

Whether they’re moving or receiving healthcare, people want to feel heard. Healthcare is an old profession. But picking up heavy things is even older. So what can one profession learn from the other? Bellhops is an app that brings handpicked college students to do the heavy lifting on moving day. They handle more than 500 customer…

Read More

What Healthcare Can Learn from Starbucks

Starbucks is known for amazing customer service. Healthcare, not so much. Let’s start with a big, scary number: 96% of patient complaints online focus on customer service, not quality of care. In other words, the problem with healthcare isn’t healthcare. It’s patient experience. So how can healthcare teams improve their customers’ experience? Let’s ask the pros.…

Read More

Five Questions for a Certified HIPAA Professional

Elizabeth is a certified HIPAA professional at Rhinogram. Elizabeth Anderson spends her time at Rhinogram helping healthcare professionals achieve compliance. This week we asked her about the patterns she sees emerging across the healthcare industry. Are you a texter or a talker? Oh, I am most definitely a texter. I typically don’t have time to stop…

Read More