Patient Engagement
Not texting in healthcare? Here’s why you should.
A unified and secure communications platform can help providers stay compliant while enabling patients to exchange medical information through text or social media messaging, the preferred communications for most young people. A perceived lack of communication is the primary reason for patient dissatisfaction, not a doctor’s qualifications, expertise or the diagnosis given. A study of…
Read MoreRhinogram Talks Teleorthodontics with Embrace Your Practice at AAO 2019
Watch Angie Menendez of Embrace Your Practice and Rhinogram CEO Dr. Keith Dressler live from the 2019 Annual Session of American Association of Orthodontics in Los Angeles. Dr. Dressler explains how Rhinogram was built with the vision of removing barriers between providers and patients. Embrace Your Practice is a consulting company focused on building efficiency…
Read MoreRhinogram selected for CIOReview’s “50 Most Promising Healthcare Solution Providers – 2019”
“The healthcare industry has for long been skeptical about incorporating up and coming technologies primarily due to the safety and compliance issues. However, the scenario is changing with the advancements in the technologies that provide far greater advantages in comparison to limitations. By leveraging technologies such as telehealth, IoT, cloud computing, AI, AR, VR, and others,…
Read MoreHITECH Answers Asks Experts: What’s in the pipeline for health IT in 2019?
Rhinogram President + CPO Kathy Ford, as featured in HITECH Answers. “Patients are ready for the next step in the evolution of healthcare. They want to be engaged in their care and expect providers to deliver the information they need in a convenient method, which often includes their mobile devices. That’s why I believe 2019…
Read More5 Reasons Text-Based Remote Patient Monitoring Makes Sense
Patients want convenient, easy access to their healthcare providers, especially when it comes to communication. Physicians and other qualified healthcare professionals are looking for ways to implement more virtual care options. Even the Centers for Medicare and Medicaid Services (CMS) recognizes how the advances in communication technology has changed patient expectations. Physician practices, home health…
Read MoreTexting is the Missing Link for Effective Patient Monitoring
With healthcare consumerism on the rise, the time is ripe for medical providers to consider text-based communications to attract, manage and monitor patients, especially with new federal incentives for RPM reimbursement and other RPM enhancements expected to be approved later this year. Patients want convenient, easy access to their healthcare providers, especially when it comes…
Read MoreThe Friday Five – How Texting Improves Healthcare Outcomes
Healthcare NOW Radio turns to the insights of Kathy Ford, President and Chief Product Officer at Rhinogram, for this week’s Friday Five. Based in Chattanooga, Tenn., Rhinogram is a provider of cloud-based, HIPAA-compliant telehealth communications – connecting patients, clinicians and office administrators through confidential, text-based interactions in real time. How Texting Improves Healthcare Outcomes By Kathy Ford, President…
Read MoreCMS Announces Payments for Remote Patient Monitoring and Telehealth
The Centers for Medicare and Medicaid Services (CMS) recently announced its 2019 Medicare Physician Fee Schedule and Quality Payment Program, with some changes created to boost the use of patient engagement and remote patient monitoring (RPM). CMS explains these amendments: “Under this proposal, Medicare will start paying for virtual check-ins, meaning patients can connect with…
Read MoreUsing Texting to Influence Patient Behavior
Better Patient Outcomes–Just a Text Away! When I consider the patient benefits of teledentistry, one patient story always comes to mind. A young patient visited my office with her mother for an initial exam. After the exam, we determined that she had a large anterior open bite caused by thumbsucking. Our post-exam discussion with the…
Read MoreHow Emotions Can Fix Healthcare
Every healthcare team has problems to solve. Managing schedules. Making faster and more accurate diagnoses. Navigating insurance quagmires. Streamlining communication. Maximizing efficiency while minimizing errors. Helping patients understand and participate in their own care. The list goes on, and it all points to one goal: improving patient outcomes. But one simple and neglected way to…
Read MoreHow HIPAA-Compliance Can Drive Profits
You can profit from your own HIPAA-compliance. You just have to brag about it. HIPAA is complicated, nuanced, and demanding. Achieving full compliance is an ongoing challenge, and failing to comply can cost you millions in fines. But it turns out complying with all those rules and regulations can actually set your practice apart. It…
Read MoreWhat Healthcare Can Learn from a Moving Company
Whether they’re moving or receiving healthcare, people want to feel heard. Healthcare is an old profession. But picking up heavy things is even older. So what can one profession learn from the other? Bellhops is an app that brings handpicked college students to do the heavy lifting on moving day. They handle more than 500 customer…
Read MoreWhat Healthcare Can Learn from Starbucks
Starbucks is known for amazing customer service. Healthcare, not so much. Let’s start with a big, scary number: 96% of patient complaints online focus on customer service, not quality of care. In other words, the problem with healthcare isn’t healthcare. It’s patient experience. So how can healthcare teams improve their customers’ experience? Let’s ask the pros.…
Read MoreFive Questions for a Certified HIPAA Professional
Elizabeth is a certified HIPAA professional at Rhinogram. Elizabeth Anderson spends her time at Rhinogram helping healthcare professionals achieve compliance. This week we asked her about the patterns she sees emerging across the healthcare industry. Are you a texter or a talker? Oh, I am most definitely a texter. I typically don’t have time to stop…
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