Integration helps practice better engage with patients, streamline communication and improve staff workflow
Rhinogram, a leader in cloud-based, HIPAA-compliant, telehealth solutions, today announced the seamless integration of their telehealth solution with Sleep Health MD’s electronic health record (EHR). Through the Rhinogram text-based platform, the California-based sleep therapy specialists communicate with patients in real-time, giving the practice the ability to better engage with patients while improving the communications workflow of its staff.
“Integration of the Rhinogram platform has been a game-changer for our staff at Sleep Health MD,” said Sarina King, chief executive officer for the practice. “While we have five locations across the counties of Santa Cruz and Santa Clara, much of our patient communications and operations are centrally managed, so you can imagine the incredible volume of calls and daily patient interaction. By integrating Rhinogram with our existing EHR across multiple departments, we’re able to streamline everything into one HIPAA-compliant platform.”
Sleep Health MD uses Rhinogram to securely text directly with patients – reminding them about upcoming appointments, sending multimedia communication including links to handouts, and informing patients through video attachments on what to expect during their visit. In fact, following Sleep Health MD’s implementation of the Rhinogram solution, the practice now receives an average of 1,500 texts per month. With 1,200 calls coming in to all practice locations per week, 20% of all patient communication has now shifted to being text-based – freeing up Sleep Health MD staff to focus on other priorities.
“Patients want convenient, easy access to their healthcare. With Rhinogram, patients can text their providers and vice versa, so medical practices can not only engage with patients wherever they may be located, but also seamlessly adapt to their practice’s unique workflow,” said Kathy Ford, president and chief product officer of Rhinogram. “As we continue to look for ways Rhinogram can remove the barriers between practices and their patients, this collaboration with Sleep Health MD marks yet another successful integration of our platform with one of the most prominent, widely used electronic health record systems in healthcare.”
Based in Chattanooga, Tenn., Rhinogram is a leader in cloud-based, HIPAA-compliant telehealth communications – connecting patients, clinicians and office administrators through confidential, text-based interactions in real time. The company’s telehealth platform, which supports multimedia messaging and Facebook messenger communication, seamlessly integrates with most EHR and PMS systems, synchronizing secure, encrypted patient communication into clinical workflows.
With Rhinogram, providers can better engage with their patients by streamlining administrative processes, managing pre- and post-procedure care, and reducing unnecessary appointments to realize value-based care success and deliver a quality experience that drives patient loyalty.
For more information, visit www.rhinogram.com or email firstname.lastname@example.org
About Sleep Health MD
Sleep Health MD provides sleep medicine services to the residents of Sunnyvale, Los Gatos, Santa Cruz, San Jose and Watsonville, California. The center’s sleep medicine specialists and board-certified team of doctors treat a wide array of conditions including obstructive sleep apnea, insomnia and narcolepsy, restless leg syndrome, pediatric sleep problems, snoring and other sleep issues.