Posts Tagged ‘Patient Experience’

What Healthcare Can Learn from a Moving Company

Whether they’re moving or receiving healthcare, people want to feel heard. Healthcare is an old profession. But picking up heavy things is even older. So what can one profession learn from the other? Bellhops is an app that brings handpicked college students to do the heavy lifting on moving day. They handle more than 500 customer…

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What Healthcare Can Learn from Starbucks

Starbucks is known for amazing customer service. Healthcare, not so much. Let’s start with a big, scary number: 96% of patient complaints online focus on customer service, not quality of care. In other words, the problem with healthcare isn’t healthcare. It’s patient experience. So how can healthcare teams improve their customers’ experience? Let’s ask the pros.…

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