Welcome to Rhinogram. Rhinogram operates a unified communications platform which allows healthcare practices and their doctors, nurses, administrators and other employees or representatives to engage with each other, with patients and with other third parties across digital, social media and other traditional communication channels.
Information We Collect
Personal Information: We collect personal and entity information ("Personal Information") when you or a Rhinogram Partner provide it, including when you set up a Rhinogram Account and register for the Services, when you register as a User and when you use the Services, record information or otherwise interact with us. Personal Information is information that may be used to identify or locate a person or entity, such as name, postal address, e-mail address, phone number, credit card or other payment information and other similar information, as well as other non-public information that is associated with this Personal Information. We will not store your credit card or other payment information, but our third-party payment processors may do so.We may collect and process Personal Information relating to your use of the Services and any details of correspondence or other social media interactions with us. We use your Personal Information to administer the Rhinogram Account you are using, to provide you the Services, to improve the Services, to fulfill your requests, to conduct surveys, to send communications and administrative emails, to respond to your inquiries and to send marketing and product update messages.
Technical Information: We collect non-identifiable information automatically when you visit the Rhinogram Sites or use the Services. Non-identifiable information is information that is not used nor intended to be used to identify an individual and is not associated with nor linked to Personal Information.
Log Data and Links: In connection with visits to the Rhinogram Sites or use of the Services, our servers automatically record information ("Log Data") created by such visit to or use of the Rhinogram Sites or the Services. Log Data may include information such as your IP address, browser type, the referring domain, pages visited and order of visit, and search terms used. We do this to help us improve the Services.
Device Information: We may collect information about the devices you are using when accessing the Rhinogram Sites or using the Services, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
Web Beacons: Small graphic images or other web programming code called web beacons (also known as "1x1 GIFs" or "clear GIFs") may be included in the Rhinogram Sites' pages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Rhinogram Sites, to monitor how users navigate the Rhinogram Sites, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Rhinogram Sites, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service provider, is active only while you are connected to the Rhinogram Sites and is deactivated or deleted thereafter.
ETags: An ETag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner, ETags are a form of device identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash or HTML5 cookies.
Except as expressly provided in the Terms of Service, we will not collect or store any patient information. We will comply with any and all applicable privacy and confidentiality laws, including without limitation the Health Insurance Portability and Accountability Act of 1996, with respect to any patient information received, transmitted, created or maintained by us from time to time.
Interactions with Third-Party Sites
Third Party Services
We may use a variety of services offered by third parties to help maintain and improve the Rhinogram Sites and the Services, to help us understand the use of the Rhinogram Sites and the Services, or simply to provide the Services. These services may store both personally identifiable information about you which we collect and the information sent by your browser as part of a web page request, such as cookies or your IP address. If any third parties are given access to your personally identifiable information, we will take appropriate measures to protect your privacy and Personal Information to which we have been given access.
How we Use and Share Personal and Other Information
We may use information we collect about you:
- To contact you to inform you of new Rhinogram Site features, or seminars or articles we think will be of interest to you.
- To contact you with regard to your use of the Rhinogram Sites and, in our discretion, changes to the Rhinogram Sites or our policies.
- For internal business purposes.
- To provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with marketing materials;
- To enable you to participate in a variety of the features on the Rhinogram Sites.
- To process your account registration, including verifying that your information is active and valid.
- To ensure that content on the Rhinogram Sites is presented in the most effective manner for you and for your computer or mobile device.
- To provide you with access to your personal account.
Information Security, Retention and Data Integrity
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include firewalls and encryption, internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems. All patient information resides on servers that comply with the requirements of the security standards of the Health Insurance Portability and Accountability Act of 1996, as amended ("HIPAA"). In addition, our software code resides on one set of servers and all user data and information reside on a separate set of servers. We restrict access to Personal Information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our Services. These individuals are bound by confidentiality obligations and are subject to discipline, up to and including termination, if they fail to meet these obligations. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised or that your information will remain secure under all circumstances.
Links to Other Sites
Transfer of Information on Sale and For Legal Compliance
The Rhinogram Sites and the Services are hosted in the United States but some members may be able to access the Rhinogram Sites and the Services in other countries. If you access the Rhinogram Sites or the Services from the European Union, Asia, or any other country with laws or regulations governing personal data collection, use, and disclosure that they differ from the United States' laws, please be advised that through your continued use of the Rhinogram Sites or the Services, you are transferring your personal information to the United States or any other country and you consent to that transfer. Additionally, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing personal information may be less stringent than in your country.
You understand that the technical processing and transmission of the Rhinogram Sites and the Services, including your Information, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.