Location: Charleston, SC

Overview:

Rhinogram is actively seeking a DevOps Engineer in the Charleston Market. Rhinogram is a rapidly growing healthcare IT company focused on delivering a world class communication platform to health care clients across the nation.

What we are looking for:

You should an experienced, talented and motivated Infrastructure/DevOps/Systems Engineer. We are looking to fill a need for a highly competent and highly motivated individual to instrumental.

What you will be doing:

• Work closely with development teams to integrate their projects into the production AWS environment and ensure their ongoing support once there.
• Gain a deep application-level knowledge of the systems as well as contributing to their overall design.
• Manage platform availability to defined levels
• Manage all server monitoring systems and alert functions. Respond as primary resource to alerts, communicate issues as appropriate internally
• Build tools and infrastructure to improve the happiness and productivity of your fellow engineers
• Maintain and improve existing infrastructure (build out autoscaling, support new services)
• Administer production, staging and development environments
• Enforce best practices for security and reliability. Advance security initiatives, like access control and vulnerability testing.
• Manage and aggregate server logs and monitor for security and system related incidents. Escalate accordingly.
• Monitor and analyze system performance, such as server load and resource usage
• Maintain and improve existing build and deployment processes (experience with CI / CD tools) as well as full quality automation and reporting dashboards.
• Participate in a 24x7 on-call
• Troubleshoot and address infrastructure issues
• Automate recurring tasks where possible
• Maintain documentation of the infrastructure and suggest areas for improvement
• Collaborate with the development team on shared objectives

What you need to have:

• 3 + years experience as an Infrastructure/DevOps/Systems Engineer
• Very strong scripting and automation skills – you believe you can automate everything
• Solid experience and background working with AWS services (ECS, EC2, VPC, ELB, S3, CloudFormation, RDS, SQS, etc…
• Proficiency with the AWS CLI.
• Experience with Infrastructure as Code using tools such as CloudFormation or Terraform.
• Experience with CI/CD platform such as CircleCI and test automation and reporting such as JEST.
• A solid Ops foundation - you’re always thinking “What happens if this fails ” when you build things
• Experience working in an iterative based development environment using Agile/SCRUM
• Have experience with Docker and ECS
• Have experience with Mysql, MongoDB, Cassandra, Hadoop, or Spark.

Experience:

• AWS: 3 years (Required)
• Docker: 3 years (Required)
• Scripting: 3 years (Required)
• NodeJS: 2 years (Required)
• Cloud Formation: 2 years (Required)

Location: Chattanooga, TN

Job Summary:
The Implementation and training specialist will report to the Director of Customer Success, conduct implementation and training activities, and be dedicated to assisting providers in the adoption of the Rhinogram product and services.

We are looking for a talented implementation and training specialist to join our dedicated team and deliver exceptional customer service that is the foundation of our company. You will be providing support for new customers during the onboarding process while also educating existing customers on best practices. This will include evaluating their unique needs, developing configurations that support their workflow and successfully educating the customer through multiple onboarding training sessions.

We would like to speak to you if:

• Proficient in change management methods; six sigma, lean and other approaches welcomed 
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and maintain customer satisfaction
• Love to document interactions with users in a clear and detailed manner through CRM/Ticketing system 
• Advocate for existing and new customers as the “Voice of the Customer” (VOC) in an effort to improve service and product
• Enjoy configuring new customer accounts 
• Manage the entire implementation process from launch to live using established SOP’s including kick off, configurations, integrations, training, validation, to live
• Experienced and proficient in working through escalation and resource issues with hospital executives and senior leaders
• Educate customers on proper ways to Market Rhinogram for optimal success
• Assist clients in finding inventive and easy ways to leverage the software for their business and unique vertical
• Collaborate with Customer Success Director, Customer Support, Product Management, Sales and Engineers to resolve product-related issues/complaints that may occur during the onboarding process
• Provide on-site support and issues triage/resolution for practices during implementation and specifically when clients “go live” and work with the support team to provide guidance on help desk best practices
• Champion value added projects/other related assignments as requested
• Present Training and Implementation metrics in a monthly Town Hall meeting for all internal employees, when applicable
• Suggest applicable and relevant upsells to help customers successfully take advantage of everything the product has to offer
• Create and update implementation and training materials for existing features and for new feature releases
• Coordinate Support handoff meetings  
• Position can be remote based; must live near a major airport

What else matters for this role:

• Positive attitude, highly motivated, and conscientious employee
• Attention to detail
• Self driven
• Ability to multi-task and excel in a fast-paced environment
• Strong desire to learn and grow
• At least 3 year of Training and Implementation experience required
• At least 3 years of Healthcare IT/Software knowledge required
• Knowledge of multi-specialty medical office workflows including but not limited to patient access, common patient workflows and medical terminology.
• Knowledge of interfaces, including HL7 or API connections, from common Electronic Medical Record (EMR) companies on the market
• Jira, Freshdesk, and Hubspot experience a plus
• Microsoft Office Suite  proficient and/or Google Document knowledge preferred
• Comfortable with US based travel from 30-40% on average
• Comfortable with a young company/bootstrapping approach to getting things done

Location: Charleston, SC

Overview:

As a Senior Software Engineer at Rhinogram, you’ll help us create high-impact applications that are consumer and patient facing. You will work in emerging and traditional technologies such as: Node.js, React, SQL/NoSQL, Express, OAuth, JWT, AWS, JSON, Docker, and more.

What you will be doing:

You will contribute to the full product life-cycle (inception through deprecation) to create highly scalable and flexible software in the form of frontend or backend services to enable the Rhinogram Platform Ecosystem. This includes actively participating in designing, developing, reviewing, testing and deploying (including supporting infrastructure) to build out and maintain the platform.  Working in an agile environment, you will collaborate with other Engineers, Creative/UX designers, Scrum Masters, Product Managers, Business Analysts and Architects.

We’d like to speak to you if:

• You have vast experience with Node.js, React (or similar FE framework).
• You have architected and delivered secure REST APIs.
• You have a complete  understanding of relational and NoSQL database principles.
• You are experienced in writing tests against your code using a framework such as Jest.
• You have a passion for code and love learning new technologies and problem solving.
• You have worked in an Agile/SCRUM environment.

We’d be really impressed if:

• You have an expert understanding of Service-oriented architecture and experience working with microservices.
• You have experience with API security frameworks, token management and user access control including OAuth, JWT, etc.
• You have experience in SaaS based cloud platforms, preferably AWS.
• You have experience with message queue systems and background task management.
• You have worked with big data and have experience writing performant and scalable code.
• You are experienced with the CI/CD pipeline.
• You have experience with Docker or other containerization technologies.

Location: Charleston, SC

Overview:
As a Software Engineer at Rhinogram, you’ll help us create high-impact applications that are consumer and patient facing. You will work in emerging and traditional
 technologies such as: Node.js, React, SQL/NoSQL, Express, OAuth, JWT, AWS, JSON, Docker, and more.

What you will be doing:
You will contribute to the  full product life-cycle (inception through deprecation) to create highly scalable and flexible software in the form of frontend or backend services to enable the Rhinogram Platform Ecosystem. This includes actively participating in designing, developing, reviewing, testing and deploying (including supporting infrastructure) to build out and maintain the platform.  Working in an agile environment, you will collaborate with other Engineers, Creative/UX designers, Scrum Masters, Product Managers, Business Analysts and Architects.

We’d like to speak to you if:

• You have experience with Node.js, React (or similar FE framework).
• You have designed or built REST APIs.
• You have a solid understanding of relational and NoSQL database principles.
• You are experienced in writing tests against your code using a framework such as Jest.
• You have a passion for code and love learning new technologies and problem solving.
• You have worked in an Agile/SCRUM environment.

We’d be really impressed if:

• You have a solid understanding of Service-oriented architecture and experience working with microservices.
• You have experience with API security frameworks, token management and user access control including OAuth, JWT, etc.
• You are knowledgeable in cloud platforms, preferably AWS.
• You are familiar with message queue systems and background task management.
• You have worked with big data and have experience writing performant and scalable code.
• You are experienced with the CI/CD pipeline.
• You have experience with Docker.