Join Our Team
Rhinogram is looking for extraordinary people to join our industry-leading team that keeps defining the future of healthcare.
A leader in patient engagement, Rhinogram is passionate about helping providers and care teams simplify communication, improve patient response times, streamline workflows and minimize office interruptions. We're looking for candidates who are mission-focused, data-driven and above all else, looking for a deeper meaning in their work. Does this sound like you? Join the family.
Our Locations
Chattanooga, TN #RhinoNorth
Charleston, SC #RhinoSouth
Open Positions
Location: Charleston, SC (required)
Rhinogram is actively seeking a Senior DevOps Engineer in the Charleston Market. Rhinogram is a rapidly growing healthcare IT company focused on delivering a world class communication platform to health care clients across the nation.
What we are looking for:
You should an experienced, talented and motivated Infrastructure/DevOps/Systems Engineer. We are looking to fill a need for a highly competent and highly motivated individual to instrumental (needs content)
What you will be doing:
- Work closely with development teams to integrate their projects into the production AWS environment and ensure their ongoing support once there.
- Gain a deep application-level knowledge of the systems as well as contributing to their overall design.
- Manage platform availability to defined levels
- Manage all server monitoring systems and alert functions. Respond as primary resource to alerts, communicate issues as appropriate internally
- Build tools and infrastructure to improve the happiness and productivity of your fellow engineers
- Maintain and improve existing infrastructure (build out autoscaling, support new services)
- Administer production, staging and development environments
- Enforce best practices for security and reliability. Advance security initiatives, like access control and vulnerability testing.
- Manage and aggregate server logs and monitor for security and system related incidents. Escalate accordingly.
- Monitor and analyze system performance, such as server load and resource usage
- Maintain and improve existing build and deployment processes (experience with CI / CD tools) as well as full quality automation and reporting dashboards.
- Participate in a 24x7 on-call
- Troubleshoot and address infrastructure issues
- Automate recurring tasks where possible
- Maintain documentation of the infrastructure and suggest areas for improvement
- Collaborate with the development team on shared objectives
What you need to have:
- 3 + years experience as an Infrastructure/DevOps/Systems Engineer
- Very strong scripting and automation skills – you believe you can automate everything
- Solid experience and background working with AWS services (ECS, EC2, VPC, ELB, S3, CloudFormation, RDS, SQS, etc…
- Proficiency with the AWS CLI.
- Experience with Infrastructure as Code using tools such as CloudFormation or Terraform.
- Experience with CI/CD platform such as CircleCI and test automation and reporting such as JEST.
- A solid Ops foundation - you’re always thinking “What happens if this fails ” when you build things
- Experience working in an iterative based development environment using Agile/SCRUM
- Have experience with Docker and ECS
- Have experience with Mysql, MongoDB, Cassandra, Hadoop, or Spark.
Experience:
- AWS: 3 years (Required)
- Cloud Formation: 2 years (Required)
- Docker: 3 years (Required)
- Scripting: 3 years (Required)
- NodeJS: 2 years (Required)
Education:
- Bachelor's (Preferred)
You’re going to love:
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected
- A Mac-based office
Salary: Commensurate with experience
Job Type: Full-time
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Chattanooga, TN
What we are looking for:
Rhinogram is seeking a dynamic and results driven individual responsible for developing highly qualified sales opportunities and working them through the sales cycle. The ISR will work with a list of named healthcare organizations to identify and qualify potential opportunities and work them to close. This position requires aggressive identification and qualification of new business opportunities/prospects through cold calling, email, web and offline based initiatives.
What you will be doing:
- Conduct a high volume of inbound and outbound calls to and from leads
- Prospect and perform lead generation campaigns leveraging marketing to drive revenue
- Perform product demonstrations and prepare demo environments
- Manage and own individual pipeline of opportunities, closed/won revenue, in line with assigned metrics and targets
- Responsible for accurate and timely revenue forecasting and update
- Master features, benefits and value of Rhinogram and present these to medical and oral health call points utilizing situational sales methodology
- Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
- Consistently meet or exceed sales goals, demonstrating focused sales efforts, understanding of Rhinogram’s business model, and an understanding of healthcare
What you need to have:
- 3+ years of successfully selling Healthcare IT solutions
- Cold calling experience in B2B or B2C lead generating environments
- Proven track record of meeting or exceeding monthly and annual sales goals
- Strong new business prospecting, selling, negotiating and closing skills
- Strong verbal and written communication skills
- Ability to effectively partner and collaborate across teams
- Strong understanding and use of strategic selling techniques and CRM systems
- Experience presenting to practice managers up to C-level executives
You’re going to love:
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected
- A Mac-based office
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Chattanooga, TN
What we are looking for
Rhinogram is seeking a Marketing Specialist to help us in our overall marketing efforts. You will be an integral part of the development and execution of marketing plans to reach targets of lead generation programs and trade show promotion/logistics. This position requires someone who is highly self-motivated, professional, proactive, and capable of managing their workload and prioritizing tasks in a fast-paced environment.
What you will be doing
- Report directly to our Director of Marketing
- You will become our in-house HubSpot (CRM) expert
- Own end to end trade show coordination, promotion, and logistics
- Build and segment contact lists for CRM and advertising opportunities
- Deploy successful marketing campaigns and own their implementation from ideation to execution
- Develop healthcare specific content for presentations, brochures, social media and website
- Arrange travel for team members when needed
- Processing expenses and track credit card expenditures for marketing
- Work collaboratively within the marketing, sales and product teams as well as cross department-wide
- Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
- Undertake individual tasks of a marketing plan as assigned
What you need to have
- Minimum of 3+ years of progressive marketing, sales support or administrative experience
- Thorough understanding of marketing elements including traditional and digital marketing methods
- Willingness to work extended hours/weekends occasionally as needed
- Excellent oral and written communication skills
- Strong project management skills
- Roll up your sleeve and do whatever is needed type of attitude
- Can do attitude, reliable and trustworthy
- Ability to problem solve independently
- Solid computer skills, including MS Office, marketing software (Adobe Creative Suite, HubSpot, Marketo, Sales Force, InfusionSoft, etc.) and applications (Web analytics, Google Adwords, etc.)
- Bsc/BA in marketing/communication is preferred
Job Type
- Full-time
Education
- Bachelor's (Required)
You’re going to love
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected.
- A Mac-based office
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Charleston, SC
What we are looking for:
Rhinogram is a growing Digital Health SaaS company offering engagement tools for medical and oral health practices looking to make stronger connections with their patients.
Rhinogram is seeking Full Stack Engineers for to create high-impact applications that are consumer and patient facing. You'll bring solid experience in emerging and traditional technologies such as: Node.js, React, Express, REST, Java, Python, JSON, XML, HTML / HTML5, CSS, NoSQL databases, relational databases, Docker, and AWS/Cloud Infrastructure, to name a few.
What you will be doing:
- Work as part of a team developing applications and services using Agile development methods
- Contribute to team and organizational improvements in process and infrastructure
- Build customer-facing UI and back-end services for the Rhinogram Healthcare Solutions Platform
- Code, test and operate node.js based services
- Effectively use tools and ingenuity to identify and fix defects before they become a problem
What you need to have:
- At least 7 years of experience in software development
- At least 5 years of experience with Angular, React, Vue, or Backbone web frameworks
- At least 5 years of experience with NodeJS
- At least 5 years of experience with RESTful API development
- At least 5 years of experience with NoSQL or PostgreSQL
You’re going to love:
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected.
- A Mac-based office
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Charleston, SC
Overview
Rhinogram is seeking Senior Software Engineers for to create high-impact applications that are consumer and patient facing. You'll bring solid experience in emerging and traditional technologies such as: Node.js, Express, Knex, Mongoose, OAuth, JWT, AWS, JSON, Docker, SQL/ NoSQL.
About the job
The SSE must have a strong and continuously growing proficiency in RESTful API development focused on Node.js. This includes actively participating in designing, developing, reviewing, testing and deploying APIs (including supporting infrastructure) to build out and maintain the Rhinogram Platform.
About you
You have a passion for code and putting the customer first and delivering an exceptional experience through the creation of extendable and re-usable products.
Responsibilities
- Executes full product life-cycle (inception through deprecation) to create highly scalable and flexible RESTful APIs to enable a Rhinogram Platform Ecosystem.
- Collaborates with other Engineers, Creative/UX designers, Scrum Masters, Product Managers, Business Analysts and Architects.
Qualifications
- Expert in Node.js
- Knowledgeable in cloud platforms (preferable AWS: both traditional EC2 and serverless Lambda), micro-services architecture, CI/CD solutions (including Docker), DevOps principles, message queue systems, and background task management.
- Experience with API security frameworks, token management and user access control including OAuth, JWT, etc.
- Solid foundation and understanding of relational and NoSQL database principles.
- 3-5 years of experience in product development as engineer or senior engineer.
- Ability to work in an Agile /SCRUM environment.
- Well organized with a bias for action with minimal direction.
- A team player with a start-up/entrepreneur mindset.
- Ravenous about learning technology and problem solving.
- Strong writing and communication skills.
Experience
- Software Engineering: 5 years (Required)
- REST - Micro Services: 3 years (Required)
- Node JS: 3 years (Required)
- Cloud Architecture: 3 years (Required)
Education
- Bachelor's (Required)
You’re going to love
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected.
- A Mac-based office
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Chattanooga, TN
Job Summary:
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting end users during troubleshooting activities, documenting steps to reproduce any defects found during testing and updating support tickets for our engineering team.
Duties and Responsibilities:
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and maintain customer satisfaction
- Provide daily support to users of our system including answering questions, analyzing problems, and quickly forming solutions to return their system to proper operation
- Document all interactions with end users in a clear and detailed manner
within our CRM/Ticketing system - Escalate/resolve reported issues using appropriate escalation protocol guidelines
- Advocate for existing and new customers as the “Voice of the Customer” (VOC) in an effort to improve service and product
- Create and update support and training materials for existing features and for new feature releases
- Train and Onboard new customers following the standard operating procedures of the CSR team
- Coordinate and lead Customer Launch calls
- Setup net new customer (creating templates, members, inboxes, etc)
- Collaborate with Customer Success Director, Product Management, Sales and Engineers to resolve product-related issues/complaints
- Champion miscellaneous administrative projects/other related assignments as requested
- Recognize and Alert Customer Success Director to trends impacting business performance or impacting revenue
- Help customers find inventive and easy ways to leverage the software in their business
- Meet annual objectives as defined by the Customer Success Director
- Occasionally present Success, Training and Implementation metrics in a monthly Town Hall meeting for all internal employees
- Assist customers with PMS/EHR Integrations (including HL7 or API connections), installing needed 3rd party utilities and troubleshooting with the customer and/or 3rd party to resolve the issue and maintain customer satisfaction
Job Skills and Qualifications:
- At least 2 years of customer support experience strongly preferred
- At least 3 years of Healthcare IT knowledge
- Ability to learn through on the job training
- Strong communication skills (both verbal and written) required
- Ability to remain calm and professional in all circumstances
- Quickly identify problems, form solutions and execute troubleshooting procedures
- Understanding of HL7 and API interfaces/integrations
- Knowledge of medical and/or dental terminology
- Team player and willing to coach others as needed
- Must pass a criminal background check
- Ability to prioritize
- Ability to take initiative, but question when unsure
- Excellent analytical skills
- Jira and Freshdesk experience a plus
- Microsoft Office Suite and/or Google Document knowledge preferred
You’re going to love:
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected
- A Mac-based office
Salary: Commensurate with experience
Job Type: Full-time
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
