Join Our Team
Rhinogram is looking for extraordinary people to join our industry-leading team that keeps defining the future of healthcare.
A leader in patient engagement, Rhinogram is passionate about helping providers and care teams simplify communication, improve patient response times, streamline workflows and minimize office interruptions. We're looking for candidates who are mission-focused, data-driven and above all else, looking for a deeper meaning in their work. Does this sound like you? Join the family.
Our Locations
Chattanooga, TN #RhinoNorth
Charleston, SC #RhinoSouth
Open Positions
Location: Chattanooga, TN
What we are looking for
Rhinogram is seeking a dynamic and results driven individual responsible for developing highly qualified sales opportunities and working them through the sales cycle. The ISR will work with a list of named healthcare organizations to identify and qualify potential opportunities and work them to close. This position requires aggressive identification and qualification of new business opportunities/prospects through cold calling, email, web and offline based initiatives.
What you will be doing
- Conduct a high volume of inbound and outbound calls to and from leads
- Prospect and perform lead generation campaigns leveraging marketing to drive revenue
- Perform product demonstrations and prepare demo environments
- Manage and own individual pipeline of opportunities, closed/won revenue, in line with assigned metrics and targets
- Responsible for accurate and timely revenue forecasting and update
- Master features, benefits and value of Rhinogram and present these to medical and oral health call points utilizing situational sales methodology
- Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
- Consistently meet or exceed sales goals, demonstrating focused sales efforts, understanding of Rhinogram’s business model, and an understanding of healthcare
What you need to have
- 3+ years of successfully selling Healthcare IT solutions
- Cold calling experience in B2B or B2C lead generating environments
- Proven track record of meeting or exceeding monthly and annual sales goals
- Strong new business prospecting, selling, negotiating and closing skills
- Strong verbal and written communication skills
- Ability to effectively partner and collaborate across teams
- Strong understanding and use of strategic selling techniques and CRM systems
- Experience presenting to practice managers up to C-level executives
Job Type: Full-time
Education: Bachelor's (Required)
You’re going to love
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected.
- A Mac-based office
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Chattanooga, TN
What we are looking for
Rhinogram is seeking a Marketing Specialist to help us in our overall marketing efforts. You will be an integral part of the development and execution of marketing plans to reach targets of lead generation programs and trade show promotion/logistics. This position requires someone who is highly self-motivated, professional, proactive, and capable of managing their workload and prioritizing tasks in a fast-paced environment.
What you will be doing
- Report directly to our Director of Marketing
- You will become our in-house HubSpot (CRM) expert
- Own end to end trade show coordination, promotion, and logistics
- Build and segment contact lists for CRM and advertising opportunities
- Deploy successful marketing campaigns and own their implementation from ideation to execution
- Develop healthcare specific content for presentations, brochures, social media and website
- Arrange travel for team members when needed
- Processing expenses and track credit card expenditures for marketing
- Work collaboratively within the marketing, sales and product teams as well as cross department-wide
- Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
- Undertake individual tasks of a marketing plan as assigned
What you need to have
- Minimum of 3+ years of progressive marketing, sales support or administrative experience
- Thorough understanding of marketing elements including traditional and digital marketing methods
- Willingness to work extended hours/weekends occasionally as needed
- Excellent oral and written communication skills
- Strong project management skills
- Roll up your sleeve and do whatever is needed type of attitude
- Can do attitude, reliable and trustworthy
- Ability to problem solve independently
- Solid computer skills, including MS Office, marketing software (Adobe Creative Suite, HubSpot, Marketo, Sales Force, InfusionSoft, etc.) and applications (Web analytics, Google Adwords, etc.)
- Bsc/BA in marketing/communication is preferred
Job Type: Full-time
Education: Bachelor's (Required)
You’re going to love
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected.
- A Mac-based office
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Charleston, SC
Overview:
As a Senior Software Engineer at Rhinogram, you’ll help us create high-impact applications that are consumer and patient facing. You will work in emerging and traditional technologies such as: Node.js, React, SQL/NoSQL, Express, OAuth, JWT, AWS, JSON, Docker, and more.
What you will be doing:
You will contribute to the full product life-cycle (inception through deprecation) to create highly scalable and flexible software in the form of frontend or backend services to enable the Rhinogram Platform Ecosystem. This includes actively participating in designing, developing, reviewing, testing and deploying (including supporting infrastructure) to build out and maintain the platform. Working in an agile environment, you will collaborate with other Engineers, Creative/UX designers, Scrum Masters, Product Managers, Business Analysts and Architects.
We’d like to speak to you if:
- You have vast experience with Node.js, React (or similar FE framework).
- You have architected and delivered secure REST APIs.
- You have a complete understanding of relational and NoSQL database principles.
- You are experienced in writing tests against your code using a framework such as Jest.
- You have a passion for code and love learning new technologies and problem solving.
- You have worked in an Agile/SCRUM environment.
We’d be really impressed if:
- You have an expert understanding of Service-oriented architecture and experience working with microservices.
- You have experience with API security frameworks, token management and user access control including OAuth, JWT, etc.
- You have experience in SaaS based cloud platforms, preferably AWS.
- You have experience with message queue systems and background task management.
- You have worked with big data and have experience writing performant and scalable code.
- You are experienced with the CI/CD pipeline.
- You have experience with Docker or other containerization technologies.
You’re going to love:
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected
- A Mac-based office
Education: Bachelor's (Preferred)
Job Type: Full-time
Salary: Commensurate with experience
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Charleston, SC
Overview:
As a Software Engineer at Rhinogram, you’ll help us create high-impact applications that are consumer and patient facing. You will work in emerging and traditional
technologies such as: Node.js, React, SQL/NoSQL, Express, OAuth, JWT, AWS, JSON, Docker, and more.
What you will be doing:
You will contribute to the full product life-cycle (inception through deprecation) to create highly scalable and flexible software in the form of frontend or backend services to enable the Rhinogram Platform Ecosystem. This includes actively participating in designing, developing, reviewing, testing and deploying (including supporting infrastructure) to build out and maintain the platform. Working in an agile environment, you will collaborate with other Engineers, Creative/UX designers, Scrum Masters, Product Managers, Business Analysts and Architects.
We’d like to speak to you if:
- You have experience with Node.js, React (or similar FE framework).
- You have designed or built REST APIs.
- You have a solid understanding of relational and NoSQL database principles.
- You are experienced in writing tests against your code using a framework such as Jest.
- You have a passion for code and love learning new technologies and problem solving.
- You have worked in an Agile/SCRUM environment.
We’d be really impressed if:
- You have a solid understanding of Service-oriented architecture and experience working with microservices.
- You have experience with API security frameworks, token management and user access control including OAuth, JWT, etc.
- You are knowledgeable in cloud platforms, preferably AWS.
- You are familiar with message queue systems and background task management.
- You have worked with big data and have experience writing performant and scalable code.
- You are experienced with the CI/CD pipeline.
- You have experience with Docker.
You’re going to love:
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected
- A Mac-based office
Education: Bachelor's (Preferred)
Job Type: Full-time
Salary: Commensurate with experience
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
Location: Chattanooga, TN
Job Summary:
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting end users during troubleshooting activities, documenting steps to reproduce any defects found during testing and updating support tickets for our engineering team.
Duties and Responsibilities:
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and maintain customer satisfaction
- Provide daily support to users of our system including answering questions, analyzing problems, and quickly forming solutions to return their system to proper operation
- Document all interactions with end users in a clear and detailed manner
within our CRM/Ticketing system - Escalate/resolve reported issues using appropriate escalation protocol guidelines
- Advocate for existing and new customers as the “Voice of the Customer” (VOC) in an effort to improve service and product
- Create and update support and training materials for existing features and for new feature releases
- Train and Onboard new customers following the standard operating procedures of the CSR team
- Coordinate and lead Customer Launch calls
- Setup net new customer (creating templates, members, inboxes, etc)
- Collaborate with Customer Success Director, Product Management, Sales and Engineers to resolve product-related issues/complaints
- Champion miscellaneous administrative projects/other related assignments as requested
- Recognize and Alert Customer Success Director to trends impacting business performance or impacting revenue
- Help customers find inventive and easy ways to leverage the software in their business
- Meet annual objectives as defined by the Customer Success Director
- Occasionally present Success, Training and Implementation metrics in a monthly Town Hall meeting for all internal employees
- Assist customers with PMS/EHR Integrations (including HL7 or API connections), installing needed 3rd party utilities and troubleshooting with the customer and/or 3rd party to resolve the issue and maintain customer satisfaction
Job Skills and Qualifications:
- At least 2 years of customer support experience strongly preferred
- At least 3 years of Healthcare IT knowledge
- Ability to learn through on the job training
- Strong communication skills (both verbal and written) required
- Ability to remain calm and professional in all circumstances
- Quickly identify problems, form solutions and execute troubleshooting procedures
- Understanding of HL7 and API interfaces/integrations
- Knowledge of medical and/or dental terminology
- Team player and willing to coach others as needed
- Must pass a criminal background check
- Ability to prioritize
- Ability to take initiative, but question when unsure
- Excellent analytical skills
- Jira and Freshdesk experience a plus
- Microsoft Office Suite and/or Google Document knowledge preferred
You’re going to love:
- Paid time off
- Healthcare including dental, vision, and life
- Involvement and input into every phase of a project
- Complex, challenging projects and incredible clients that inspire out of the box thinking
- An accommodating, collaborative, and open environment in which culture and personality is valued and respected
- A Mac-based office
Salary: Commensurate with experience
Job Type: Full-time
If this sounds like you, we’d enjoy the opportunity to talk further! Send your resume and cover letter to careers@rhinogram.com
