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Frequently Asked Questions

What makes Rhinogram different than competitors?

No one else is doing what we are doing. Sure, we are a texting solution, but that’s just the beginning. Here’s what we mean:

  • When we say texting, we mean two-way text conversations. With Rhinogram, you are able to maintain actual conversations with patients, so you can gather useful information in a way that is convenient for everyone.

  • You—and your patients—can send and receive photos and files. Patients can send photos of insurance cards in a snap, while your practice can send intake paperwork with the click of a button. Even better, you can use pictures to assess patients, reducing unnecessary emergency appointments.

  • We integrate seamlessly with Facebook messenger. Patients and potential patients can message your office’s Facebook page, and you’ll be able to see it and respond all within Rhinogram—keeping everything in one easy-to-use interface.

  • HIPAA compliance becomes second nature. We take the guesswork out of HIPAA. Easily track and maintain full patient consent records with built-in features to stay up-to-date and prepared for audits. In a few clicks, you’re HIPAA compliant. Seriously.

  • Our revolutionary product is supported by exceptional customer service. Because helpful and delightful communication is what we are all about.

How can texting PHI (protected health information) really be HIPAA-compliant?

All members have unlimited access to RhinoSecure™, a messaging channel that protects patient information with 256 bit AES encryption. RhinoSecure was complex to build, but it’s quick and easy for you and your patients to use.

Are you integrated with my PMS/ EMR?

We take the preexisting business number you use to call patients and make it textable. You can call or text any patient—as well as send and receive files and photos—from your business number. Simply log in to Rhinogram on a computer or mobile device and easily start or manage text conversations. Simple, huh?

Can you tell me about the Rhinogram onboarding process?

We understand that every practice is unique, so we take a careful, consultative approach to implementing Rhinogram in each practice. We work to maintain all patient data and ensure a seamless integration with your existing systems. Our customer success team will also work directly with your office to set up Rhinogram and train your staff on how to use it most effectively.

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